Shipping policy

This Shipping Policy outlines important information regarding the shipping and delivery of your orders.

Please note that as a plant nursery our products are seasonal and therefore our delivery is also seasonal as plant material is highly likely to demise if uprooted and transported in the wrong season. Therefore, during the months of September to November orders will be subject to pre-order status. Shipping will begin in November when the plants can be transported while retaining optimal quality. This is to say that orders made in the pre-order period can expect to be shipped from November. 

Order Processing Time:

• We strive to process and prepare your order for shipment as quickly as possible.
• Please allow 2-4 business days for order processing, excluding weekends and holidays.

Shipping Methods and Delivery Options:

• We offer various shipping methods to accommodate your needs and location.
• The available shipping options will be displayed during the checkout process.
• Delivery times and costs may vary depending on the selected shipping method and your delivery address.

Shipping Destinations:

• We currently ship to addresses within mainland United Kingdom

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email containing tracking information.
• You can use the provided tracking number to track the progress of your shipment through the designated carrier's tracking service.

Shipping Delays:

• While we strive to ensure timely delivery, unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may cause shipping delays.
• We will promptly notify you of any significant delays or issues that may affect the estimated delivery time.

Incomplete or Incorrect Addresses:

• Please ensure that you provide accurate and complete shipping information during the checkout process.
• We are not responsible for delays or delivery failures resulting from incorrect or incomplete addresses provided by the customer.